about


Experience

the MKJ Difference

Our clients are a lot like us. They are innovators in death care and end-of-life care industries who want a comprehensive approach to marketing that utilizes the latest technology. They trust our advice because of the analysis we've collected from over 900 research studies conducted across North America over 40-plus years.


Our clients expect results, and we're pleased to deliver.

Based on the market data we’ve accumulated, we’ve told you where to build, when to sell, and how to grow your firm ... and we were right. Many of you have come back multiple times for consultations.

Whether you wanted help increasing averages, getting staff to answer the phone better, or help with price shoppers, we’ve been there through in-person visits, and now, with our online learning platform.

From open houses to direct mail to social media and email newsletters, we’ve not only produced incredibly well-designed ad concepts for our clients — we've proven they work.

Meet Our Leadership Team

Marilyn Jones Gould
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Glenn H. Gould
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Courtney Gould Miller
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Courtney is a “go-to” resource in digital marketing for funeral homes and cremation businesses, leveraging MKJ’s Digital 360 program to drive traffic and generate pre-need and at-need leads from search marketing, social media, blogging, email marketing, and online ads. She completed graduate studies in Digital and Content Marketing from Duke University and she is a frequent author and speaker in the deathcare and end-of-life industries. In 2016, she established MKJ’s Nashville office where she leads MKJ’s continuously growing digital team.

Courtney also serves as Legal Counsel for MKJ Marketing and advises funeral homes on best practices for risk management and business strategy from her years of experience representing Fortune 500 companies as an attorney at international law firm O’Melveny & Myers. She also consults and publishes on importing caskets, urns, and merchandise to the U.S., most recently with an article in ICCFA magazine. She chaired MKJ Marketing’s 2015 International Death Care Import-Export Summit in Los Angeles, CA, that brought together experts in caskets and urns, trade law and logistics to talk about what death care professionals should consider when importing caskets and memorial products abroad. Courtney completed her undergraduate degree at Vanderbilt University in Nashville, TN, focusing on Human & Organizational Development. She earned her law degree from UCLA School of Law.

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Isaac has nearly a decade of experience identifying and analyzing the litigation, contract, and regulatory risks facing e-commerce and brick-and-mortar businesses in a wide range of industries. After graduating from Vanderbilt University with a degree in Economics, Isaac earned his law degree from Pepperdine University in Malibu, California. During his career as an attorney, Isaac represented plaintiffs in nationwide class actions against numerous Fortune 500 companies, and was involved in the largest consumer class action settlement in U.S. history.

Isaac has been recognized as a Southern California Rising Star in Consumer Law by Super Lawyers for 2015 and 2016, and a Mid-South Rising Star for 2017 and 2018. Isaac now serves as Legal Counsel for MKJ Marketing and consults to funeral homes on best practices for risk management and business strategy, drawing from his extensive experience litigating consumer and false advertising claims.

Read Our Most Recent Blog Posts

By Kara Apel 14 Jul, 2023
The MKJ Seminar will be held Nov. 13 and 14 at the Grand Reserve at the Meritage Resort. The luxurious resort is close to several airports, including San Francisco and Oakland, and is located just a few miles from downtown Napa.
By MKJ Marketing 20 Dec, 2022
Nashville, TN — MKJ Marketing Seminars address the most pressing issues facing funeral business owners. During this period of economic uncertainty, owners are experiencing their best business years ever regarding at-need volume, but profits may be lagging. As we await the anticipated recession, operators are uncertain how best to manage their costs and pricing. Innovation is not a point-in-time decision but a mindset and business culture. MKJ’s 2023 Ski Seminar will share insights from research and experience working with funeral homes throughout the year and from coast to coast. Learn how digital marketing has evolved and how to make it work best for you Learn how a recession creates opportunities for market share gains Learn how your website can allow you to sell more online by offering products consumers want The potential in email marketing New service offerings to get 5-star reviews How to compete with lower-priced competition during a recession The Ski Seminar dates are Jan. 30 to Feb. 1. The seminar was moved to earlier in the year to assure the best skiing experience as the warmer climate could make later in February slushy. The host hotel is the Ritz-Carlton Bachelor Gulch in Beaver Creek — one of Colorado’s finest ski resorts. The resort is ski-in/ski-out and features amenities unavailable at most resorts. MKJ successfully negotiated a very good room rate (hundreds of dollars below the resort’s published room rate). Note: For the first time in MKJ’s 41-year history, we will not be conducting the annual Florida seminar, as the resort was severely damaged by Hurricane Ian. Don’t miss this up-to-date content that will be only offered at the Ski Seminar. For more information on MKJ Marketing’s upcoming seminar programs, visit www.mkjmarketing.com/seminars or call 888-655-1566 to register.
By MKJ Marketing 22 Jul, 2022
BLUFFTON, SC — Generating revenue is harder than ever before, and MKJ Marketing is hosting a seminar this fall offering master-level training on the most pressing issues facing the funeral profession. The seminar will be held Nov. 7-9 at the five-star Montage Palmetto Bluff resort, located in the Lowcountry of South Carolina. The expert panel … Continued
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